Shipping / Returns
Free Ground USPS Shipping valid on orders $50 and over, and shipped in the contiguous United States. Orders under $50 will be charged $5 for ground shipping. Please note that ground orders will be shipped via USPS.
Most items ship within a few days of purchase, but because our items are hand-made, please allow up to 10 business days for processing.
Free for orders over $50
$5 for order under $50
|International||Flat Rate No Tracking: $20
||UPS Worldwide Saver With Tracking: $45+ depending upon your location|
We're proud to offer international shipping. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
We understand that international shipping can be costly and wish there were more we could do. We recommend that if possible, to share an order with a friend or a few in order to split the shipping costs.
Please note that once a package leaves our facility, ISLYNYC is no longer responsible.
Optional Route Package Protection
You may add Route's Package Protect Policy that covers lost, stolen, and damaged items. Protection costs start at $0.98 per order.
Please note that if you opt out of Route's protection policy, you are forfeiting package protection.
All sales are final unless you purchase Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Kover Return Assurance, your purchase is final sale. You can learn more about Kover Return Assurance below.
About Kover Return Assurance
Get peace of mind while shopping when you add Kover Return Assurance.
You’ll have the option to return eligible items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
Returns must be initiated within 5 days of receiving the item(s).
To initiate a return, please email ISLYNYC at firstname.lastname@example.org with your order number and reason for return.
ISLYNYC will provide a prepaid return shipping label for domestic orders. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $5 return shipping fee from your refund when processing the return.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.
Domestic Orders Only:
In the event of receiving a faulty item, please email email@example.com or connect with our customer service team via the chat button in the bottom right corner within 5 business days of order delivery. Our team is available M-F from 9 am - 5 pm EST.
Please include photographs of the item within your email. At this point, you may be offered a refund or a replacement. If a replacement is chosen, the item must be sent back in its original packaging, including the original shipping box. Once received, upon inspection of the faulty item, our team will correct the order at our cost.
If you are international and have received a faulty item, please email firstname.lastname@example.org.
Interested in Customization?
Please contact us via email to discuss customization!
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