Shipping Policy

Free Ground USPS Shipping valid on orders $50 and over, and shipped in the contiguous United States. Orders under $50 will be charged $5 for ground shipping. Please note that ground orders will be shipped via USPS.

Most items ship within a few days of purchase, but because our items are hand-made, please allow up to 10 business days for processing. 

 

Shipping To: Standard  Expedited
United States

Free for orders over $50

$5 for order under $50

$12
International Flat Rate No Tracking: $20
UPS Worldwide Saver With Tracking: $45+ depending upon your location

 We're proud to offer international shipping. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

We understand that international shipping can be costly and wish there were more we could do. We recommend that if possible, to share an order with a friend or a few in order to split the shipping costs.

Please note that once a package leaves our facility, ISLYNYC is no longer responsible.

 

Optional Route Package Protection 

You may add Route's Package Protect Policy that covers lost, stolen, and damaged items. Protection costs start at $0.98 per order.

Please note that if you opt out of Route's protection policy, you are forfeiting package protection. 

Click here to learn more about what's included in Route's Package Protection Policy.

 

Return Policy

ISLYNYC operates on a strict no return or exchange policy.  All sales are final due to health and hygiene. 

Domestic Orders Only:

In the event of receiving a faulty item, please email help@islynyc.com or connect with our customer service team via the chat button in the bottom right corner within 5 business days of order delivery. Our team is available M-F from 9 am - 5 pm EST.

Please include photographs of the item within your email. At this point, you may be offered a refund or a replacement. If a replacement is chosen, the item must be sent back in its original packaging, including the original shipping box. Once received, upon inspection of the faulty item, our team will correct the order at our cost.

If you are international and have received a faulty item, please email help@islynyc.com.

 

Interested in Customization? 

Please contact us via email to discuss customization!

 

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